Flow Control

If 'Backorder' is displayed, this spa part is temporarily out of stock but still available for purchase.
Delay in supply may be between 1 day and 12 weeks depending on product/source or whether its already in transit to us - the vast majority of back ordered parts are available within days. If you 'Backorder', the part will add to your shopping cart and be charged. It will then ship as soon as it's received. If you are concerned about the potential wait time, please contact us for advise on expected delay timeframe on this particular spa part.

We recommend you purchase backordered parts using Direct Deposit as your payment method so that no automated credit card charge is made ahead of supply. This puts the order in place, but payment can then be delayed until parts become available. You will then be able to pay via direct deposit, or credit card via 'my account' online or over the phone.

It's possible that a product displaying 'Backorder' is in fact in stock and displaying incorrectly. The item may also be out of stock and discontinued (no longer available) and not yet removed from view. For these reasons we strongly encourage you to contact us to confirm availability on items displaying 'Backorder'.